Technology Solutions champions innovation, collaboration, and operational excellence to provide the technological infrastructure and services that are integral to the success of the Illinois State University community.
Technology Solutions will be a leader of innovation and recognized for providing high-quality, highly available solutions that add value to the Illinois State University community and beyond by:
We are individuals who understand how our work impacts the experience of students, faculty, advisors, and staff. We work in determined pursuit of operational excellence and innovative transformation to enhance that experience. We value diversity and inclusion and use those varying perspectives to inform continual improvement. We treat others with respect and champion the roles individuals play on our team.
Educate · Connect · Elevate: Illinois State is the strategic plan guiding the University. The strategic plan is designed to serve as a guide for divisions, units, and offices in planning and resource allocation decisions, and its success depends on the collective work of the University. The four key directions outlined in this plan are:
These directions combined inform Illinois State’s vision of educating high-achieving, motivated students with an individualized and transformative experience.
The Office of Technology Solutions invests in three foundational competencies (operational excellence, process improvement, and innovation) to support the performance indicators in the University strategic plan. Performance indicators include student success, faculty success, research, recruitment, advancement, and workforce development.
These foundational competencies and performance indicators serve as cross-disciplinary and cross-divisional benchmarks to ensure that our department recognizes the outcomes that are important to the University and to align our understanding of the work that we do to the greater success of the University.
To execute this vision, the department has adopted seven guiding principles. These principles set expectations for our organization, irrespective of changes in goals, strategies, or types of work. The creation and execution of operational plans are driven by the behaviors and mindsets outlined below.
The seven guiding principles are: